Nancy 5 - Amenities and Pricing
What one single item gets featured the most in your reviews? Nancy says it's her towels. Splurging on extra comfortable towels is not just a way to generate 5-star reviews...it's a way to command a higher nightly rate. Find "the little things" -- the items that don't cost an arm and a leg, but that really make a difference in the guest experience, and double-down.